Privacy policy
Privacy Policy
This Privacy Policy describes how DOVA ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our store.
Information We Collect
When you place an order, we collect information such as your name, email address, shipping address, billing address, and payment details. We may also collect information automatically through cookies, such as your browser type, IP address, and browsing behavior on our site.
How We Use Your Information
We use your information to:
• Process and fulfill your orders
• Communicate with you about your order (confirmations, shipping updates)
• Respond to customer service requests
• Improve our store and product offerings
How We Share Your Information
We share your information with third parties as necessary to operate our store, including:
• Shopify, our e-commerce platform, which hosts our store and processes payments
• Payment processors (e.g. Shopify Payments, PayPal), to securely process transactions
• DSers and our fulfillment suppliers, who receive your name, shipping address, and order details in order to ship your order to you directly
We do not sell your personal information to third parties.
Cookies
Our site may use cookies to support core site functionality and improve your browsing experience. You can control cookies through your browser settings.
Future Use — Advertising & Marketing
We may in the future use advertising tools such as Meta/Facebook and TikTok pixels to measure ad performance, and email marketing services to send promotional or abandoned-cart emails. This policy will be updated before any such tools are activated on our site.
Your Rights
You may contact us at any time to ask what personal information we hold about you or to request that it be deleted, subject to legal record-keeping requirements (e.g. order history for tax purposes).
Data Retention
We retain order and customer information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
Contact Us
Questions about this Privacy Policy? Email us at Dovasupport@gmail.com.