Refund policy

Return & Refund Policy

We want you to be happy with your order. If something isn't right, please contact us first at Dovasupport@gmail.com before sending anything back — we'll walk you through the process and provide instructions specific to your order.

Eligibility: Returns must be requested within 14 days of delivery. Items must be unused, unworn, and in their original packaging.

How to start a return: Email us at Dovasupport@gmail.com with your order number and the reason for the return. Do not ship items back before contacting us — we will confirm next steps and, where applicable, provide a return address.

Order changes/cancellations: If you need to change or cancel your order, contact us at Dovasupport@gmail.com as soon as possible. We can accommodate changes only before your order has been placed with our fulfillment partner — usually within 1–2 business days of ordering. After that, we're unable to cancel but will assist with a return once it arrives.

Refunds: Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or incorrect items: If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We'll offer a replacement or full refund — no return shipment required in most cases.

Questions? Reach us anytime at Dovasupport@gmail.com.